Utility Billing is a function of the City's Finance Department located on the 1st floor of City Hall. Utility Billing is responsible for importing meter reads into the utility billing software, printing bills, and the collection of utility accounts. Utility Billing calculates and mails over 5000 utility bills each month. Learn more about paying your utility bill.
The Finance Department urges all utility customers to consider the Automatic Bill Payment Enrollment (PDF) option, which is to have your utility and/or FiberNet bill payments automatically deducted from your savings or checking account on (or up to four days prior to) the due date on your bill. It is the most efficient payment option and is completely free to the customer!
For convenience to customers, utility payments may also be paid online or by phone at 833-440-3764. There is a 3% service fee ($2 Minimum) for those customers wishing to make a payment for a service using a debit or credit card (no fee for E-check payments).
Also, a drop box is located on the east side of Town Hall where persons may leave payments 24 hours a day, 365 days a year.
Notice for Residents 65 Years of Age or Older
Attention Customers: If you or someone living in your home is 65 years of age or older, please notify our office by calling 269-781-3967 or by indicating it on your utility bill when you make your payment. According to the guidelines set by the State, eligible senior citizens may not be shut off for non-payment during the heating season. In order to properly follow these guidelines, it is imperative our seniors are identified.
- Affidavit Of Landlord / Tenant Utility Agreement (PDF)
- Application for Service (PDF)
- Automatic Bill Payment Enrollment Form (PDF)
- Energy Optimization Rebates - Commercial (PDF)
- Energy Optimization Rebates - Residential (PDF)
- Point Pay Recurring Directions (PDF)
- Rooftop Solar Consumer Guide (PDF)
- Utility Rates effective 1/1/2023